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Managed IT Services

Harness the latest technologies to eliminate downtime and boost productivity with our Managed IT Services.

What Are Managed IT Services?

Managed IT Services provided by BHD offer proactive and responsive solutions to meet the diverse technology needs of businesses. With over 20 years of expertise in business technology, we partner with our clients to support their strategic objectives. Our Managed IT Services enable organizations to access best-of-breed technologies, implement industry best practices, and employ top-notch services, ultimately enhancing business performance.

Benefits of Managed IT Services

Service Desk

BHD’s Service Desk provides clients with prompt, reliable technical support available 24/7. By leveraging our expert team, clients experience minimized downtime and swift issue resolution, ensuring their operations run smoothly and efficiently without interruption.

  • 24 x 7 x 365 Support
  • Managed desktop support services
  • Reporting and analysis for continual improvement

Network Support

Our Network Support services guarantee robust, secure, and high-performance network infrastructure. Clients benefit from continuous monitoring and proactive maintenance, preventing potential issues before they arise, and enhancing overall network reliability and performance.

  • Proactive administration for secure and reliable networks
  • Dedicated Systems Administrator
  • Infrastructure & Servers Administration and Support

IT Strategy and Consulting

BHD’s IT Strategy and Consulting services empower clients to make informed technology decisions that align with their business goals. Our seasoned consultants provide tailored advice and strategic planning, enabling clients to optimize their IT investments, streamline operations, and drive growth.

  • IT system assessment and ongoing best practices recommendations
  • Strategic IT planning and consulting
  • Dedicated CIO Consulting

Managed IT Infrastructure

With BHD’s Managed IT Infrastructure services, clients enjoy a fully managed, scalable, and secure IT environment. We handle all aspects of infrastructure management, from maintenance to upgrades, allowing clients to focus on their core business while we ensure their IT systems are always up-to-date and performing optimally.

  • Extensive set of managed IT infrastructure services
  • Flexible OpEx subscription model
  • Expertly managed services and access to best-of-breed solutions

Our Managed IT Services

At BHD, we offer comprehensive Managed IT Services designed to optimize your business operations and drive growth. Our services include:

Service Desk

Our Service Desk serves as the central point of contact for fast response and resolution to all IT support issues. With 24 x 7 x 365 support, we ensure that your business remains operational at all times. Our reporting and analysis capabilities allow us to identify root causes, recurring problems, and implement permanent solutions, fostering a culture of continual improvement.

End User Support

We provide 24 x 7 x 365 end user support to ensure that your employees have the assistance they need to stay productive. Our services include mobile device management, endpoint patching, and new user onboarding to keep your endpoints healthy and secure.

Network Support

Our network support services enable proactive administration of your networks, promoting security and reliability. With a dedicated Systems Administrator, we implement and maintain technology standards and best practices, ensuring optimal performance. We handle infrastructure and server administration, application support, and user onboarding and offboarding, streamlining your IT operations.

IT Strategy and Consulting

BHD’s IT strategy and consulting services help you develop a custom IT strategic plan aligned with your business goals. We conduct IT system assessments, provide best practices recommendations, and offer dedicated CIO consulting to optimize your technology investments and enhance productivity.

Managed IT Infrastructure

With our managed IT infrastructure services, you can leverage hardware as a service (HWaaS), software as a service (SaaS), and security-as-a-service (SECaaS) solutions. Our flexible OpEx subscription model includes hardware maintenance, expertly managed services, and access to best-of-breed solutions, allowing you to focus on your core business while we take care of your IT infrastructure needs.

Ready To Experience The Best IT Services For Your Boston & New England Organization?

BHD is the leader in providing IT services to organizations throughout New England.

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