- Current Clients: (617) 848-9393
- Sales Inquiries: (617) 850-9499
IT Consulting. IT Security. Outsourced IT.
Expert IT Services That Make A Real Difference
How Can We Help?
Our mission is to enhance the efficiency and profitability of your business by handling all your routine IT responsibilities.
Let’s arrange a brief 15-minute call to determine if our services align with the needs of your organization.
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We deliver Proactive IT Management Services based on industry best practices, ensuring swift response to IT queries and issues, and maintaining your employees’ productivity to contribute to your long-term business success.
“BHD has been very easy to work with and great at meeting our needs. They are available quickly and will help you troubleshoot any issues that you or your staff may have. They are very honest and always represent your company or organization as if it is their own. We have utilized their services to map out our IT system, to support us through a move, and to maintain our day-to-day needs. They are also great at working with government contractors. We were referred to them by another IT company in a different state and I am so glad that we have them as part of our team.”
Nichol Brewer-Lowry, MSc
Site Director of Native American LifeLines of Boston
There's a Problem
with the Way Most Businesses Approach IT Support
Stop us when this starts to sound familiar...
You're Either Working With An IT Provider and You're Not Sure If They're Doing The Best For You...
Many IT providers base their entire business model on reselling software, and not providing any support beyond that.
Or You're Handling Everything Internally, And It's Becoming A Bigger Job Than It Used To Be...
There comes a point in time when your key team members could better serve the business without also being the IT team.
Either Way, You're Spending Way Too Much Time Even Thinking About Your IT.
When it should be running smoothly, with a team of business IT experts handling all of your routine tasks.
We're Here To Set The Record Straight...
Having The Right IT Support Partner Can Change Everything
Since 2002, BHD has been working with small and medium-sized businesses with comprehensive technology support and services to ensure peace of mind. We’re firm believers that technology should simplify our clients’ business operations. Our commitment lies in discovering creative and budget-friendly IT solutions to resolve technology challenges, allowing our clients to concentrate on achieving their business objectives.
Instead of dealing with computer problems, let our IT experts take care of it. Our outsourced IT support is like having your own IT team without the costs, so you can concentrate on growing your business and serving clients better.
Here is how we do IT:
Proactive IT Services
Our team addresses potential IT issues in a proactive manner to minimize any potential disruption to your business operations.
Seamless Outsourced IT Support
We act as an extension of your business, available to address questions, concerns or problems whenever they occur.
Comprehensive IT Services
We address your IT needs from complex infrastructural requirements to simple support requests, making sure your technology is always performing as needed.
With the proper level of IT services and support, there’s literally nothing your business can’t accomplish. That’s exactly what we want for you and, at the end of the day, that’s what our IT consulting and managed services are all about.
Getting started is easy. Give us a call at (617) 848-9393 or complete the form, and we will get in touch with you to set up an introductory phone call.
What Happens Next?
Fill in our quick form
We’ll schedule an introductory phone call
We’ll take the time to listen and plan the next steps
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What Do We Do For You?
We are committed to making a real difference in your business’ daily operations and long-term growth.
Proactive IT Management
Leveraging over 20 years of experience, we employ proactive IT management grounded in best practices, creating IT environments that empower your business growth.
Dedicated Outsourced IT
Our team of experts becomes your dedicated outsourced IT department, ensuring quick responses to IT issues and questions, keeping your employees productive for long-term business success.
Comprehensive IT Solutions
From servers and networks to computers and mobile devices, we provide end-to-end solutions for all your business technology needs.
Optimal Technology
Partner with BHD to optimize your IT infrastructure, with proactive troubleshooting and remote/on-site support for uninterrupted operations.
Deliver Expertise
Our team is composed of experienced IT professionals that are continually improving their skills and growing their knowledge bases for the good of our clients.
Expert IT Security
Our IT security team ensures a stable, protected IT environment, safeguarding your business from evolving security threats and allowing you to work online with confidence.
See What our Clients are Saying
“We have been in partnership with BHD for over a year now, and it has been an excellent experience. BHD has proven to be a trusted and reliable partner throughout our collaboration. From the outset, their team has displayed unwavering support, patience, and understanding.”
Jackie
Office Manager Biotech Business
“Boston Helpdesk is all about relationships, and there is a sense of urgency to resolve issues. You don’t feel like you are dealing with a third party. Boston Help Desk works with the corporate office to ensure employee onboarding is flawless. They are part of the family.
There demeaner in how they resolve high priority issues is worth its weight in gold. They understand the end goal and want to get issues resolved in the right way. They get it and understand the fast pace of hospitality. They do business the right way.”
Shane
General Manager, Hospitality Business
“BHD is fantastic whenever we need their help and are available 24 hours a day. The service is instantaneous, and they act with a sense of urgency. Feeling of comfort that we know we are covered.
The team knows the property very well and have a great understanding of what we have. They have a great long tenured team, and that consistency is helpful. They really care.”
Mohammad
Area Managing Director Hospitality
Avoid the Headache of Managing Your IT Internally
Managed IT
Our managed IT services mean we handle all your IT needs, so you don’t have to worry about them.
BHD’s managed services are like having your own IT department, but without the high cost and hassles. We take care of everything, from onboarding new employees to help desk support, vendor management, backups, and disaster recovery—all for a predictable monthly fee.
IT Projects
Do you have a project coming up? Let’s team up to make sure it’s completed within your schedule and budget.
At BHD, we know you want reliable support you can count on, not someone who’s hard to reach. We provide a variety of project and consulting services, whether you need a big infrastructure upgrade, strategic IT planning, or something smaller. We have the experience and skills to assist you.
Technology Partners
Frequently asked questions
What happens when hardware fails or when new software needs to be installed?
Periodic hardware failures and new or updated software are common. Although not considered maintenance, we include handling these situations alongside general maintenance, and they are included in our services.
Can my employees reach out for support directly, or just me?
Your employees will be able to reach out to us directly. We’ll be able to help resolve the issue quickly and efficiently.
What happens when I call for support?
We pride ourselves on providing excellent customer service. When you call us, you can expect a rapid, courteous response from a real person. We understand how important it is to be able to speak to someone directly when you have questions or concerns, and we will do everything we can to address your needs.
Are IT services only for big corporations?
No! Our managed IT services model is designed specifically for small businesses where it does not make sense to build an entire IT support department. We work exclusively with small businesses.
Do you offer cybersecurity?
As a leading provider of proactive cybersecurity solutions, we are committed to helping our clients stay one step ahead of the latest threats. Our comprehensive monitoring and detection capabilities provide early warning of potential attacks, allowing our clients to take preventive action before it is too late.
In addition to our proactive monitoring solutions, we also offer a full range of vulnerability scans, intrusion detection, and network security services. Our team of security experts are constantly monitoring the latest threats and developments in the cybersecurity landscape, so you can be confident that your business is always protected.
