What Are Managed IT Services?
Managed IT Services provided by BHD offer proactive and responsive solutions to meet the diverse technology needs of businesses. With over 20 years of expertise in business technology, we partner with our clients to support their strategic objectives. Our Managed IT Services enable organizations to access best-of-breed technologies, implement industry best practices, and employ top-notch services, ultimately enhancing business performance.
Benefits of Managed IT Services
Our Managed IT Services
At Boston Helpdesk, we offer comprehensive Managed IT Services designed to optimize your business operations and drive growth. Our services include:
Service Desk
Our Service Desk serves as the central point of contact for fast response and resolution to all IT support issues. With 24 x 7 x 365 support, we ensure that your business remains operational at all times. Our reporting and analysis capabilities allow us to identify root causes, recurring problems, and implement permanent solutions, fostering a culture of continual improvement.
End User Support
We provide 24 x 7 x 365 end user support to ensure that your employees have the assistance they need to stay productive. Our services include mobile device management, endpoint patching, and new user onboarding to keep your endpoints healthy and secure.
Network Support
Our network support services enable proactive administration of your networks, promoting security and reliability. With a dedicated Systems Administrator, we implement and maintain technology standards and best practices, ensuring optimal performance. We handle infrastructure and server administration, application support, and user onboarding and offboarding, streamlining your IT operations.
IT Strategy and Consulting
BHD’s IT strategy and consulting services help you develop a custom IT strategic plan aligned with your business goals. We conduct IT system assessments, provide best practices recommendations, and offer dedicated CIO consulting to optimize your technology investments and enhance productivity.
Managed IT Infrastructure
With our managed IT infrastructure services, you can leverage hardware as a service (HWaaS), software as a service (SaaS), and security-as-a-service (SECaaS) solutions. Our flexible OpEx subscription model includes hardware maintenance, expertly managed services, and access to best-of-breed solutions, allowing you to focus on your core business while we take care of your IT infrastructure needs.
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