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Is there anything more frustrating than being forced to wait when you need help immediately?
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When you call your IT support company during normal office hours, ideally you will get an answer instead of having to leave a message.
[ring… ring… I’m sorry, we can’t come to the phone right now…]
Fair enough, every business gets busy, even IT support companies. You have the patience to wait a few minutes for them to call you back. But as the minutes turn to hours or even days, the situation goes from understandable to frustrating to downright disrespectful.
Boston HelpDesk respects your time. If we don’t pick up initially, we will get back to you within 15 minutes, and we’ll be at your office within 4 hours whenever you have a problem that just can’t be solved remotely.
Outpace the Competition and Plan for the Future
To survive in this Darwinian world of business, you’re going to have to stay on top of developing trends.
Too many businesses get stuck playing catch-up with the latest technology. They were too stingy/hesitant to invest in improving their infrastructure years ago when it would have given them a true advantage over local competitors, and now such investments are more simply necessary than they are truly advantageous.
For example, the cloud is not “the future” of computing any more, it’s the present. Many businesses today find themselves scrambling to virtualize their servers and migrate users and data over to the cloud so they can finally take advantage of the benefits of cloud computing, while those that had the foresight to invest in the cloud years ago have been comfortably enjoying a competitive advantage for a while now.
We believe that IT support involves more than solving the latest tech problem-of-the-week. We keep a finger to the pulse of the IT community, and we’ve been doing so for decades. We know how to tell fads that are sure to fade from the next cloud-level gamechanger.
You’ll know about the next big thing in IT before your competitors because we’re not just a service provider. We’re your business partner, and we want to see you succeed.
Boston HelpDesk is always quick to respond when you have problems in the present, and we know which steps you have to take now in order to accommodate future growth. Contact us at (617) 848-9393 or firstname.lastname@example.org for more information.