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Onsite Support
Overview
We're there when you need us!
With the full backing of our Service Desk behind them, our team of onsite desktop specialists and network engineers are dedicated to serving you, where you need us and when you need us. Boston HelpDesk is a Microsoft Gold Certified Partner and maintains a diverse staff of network analysts, engineers and consultants, who remain current on desktop and network operating systems, database and messaging applications, network technologies, ip telephony systems and enterprise security practices.
Whether providing desktop support, network support, preventative maintenance or implementing network infrastructure, our support staff works as one team to be your IT support partner. Using our Service Desk as a central point of collaboration, our onsite support staff gains knowledge of your company's business needs and IT infrastructure and feeds that information to our Service Desk. This approach allows us to continually build our knowledge base as we work together, providing continuity to your IT support experience with us. And we are onsite in less than four hours for a high priority incident!
Scope of Hardware & Software Supported |
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Operating Systems
Server Applications/Utilities
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Office Applications
Server Applications
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Technology Infrastructure
Peripherals
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Scope of Support Services |
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Operating Systems
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Office Applications
Server Applications
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Utility Applications
Hardware
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Learn more about the Onsite Support
Schwartz/Silver Architects
"Our service contract with BHD includes regular workstation audits and updates, as well as remote access services. Having the technicians directly connect to our workstations or servers for diagnostics has been incredibly efficient and results in a high standard of service. We expect a lot from Boston HelpDesk, and they really do deliver."
Kat Monaghan, Marketing Coordinator and IT Liaison,
Schwartz/Silver Architects
Boston HelpDesk 803 Summer Street, Boston, MA 02127 617.848.9393 info@bostonhelpdesk.com