Boston Help Desk

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Onsite Support

Preventative Maintenance

The Boston HelpDesk's proactive maintenance visit is vital to ensuring minimum downtime and maximum productivity from your information technology.

A network specialist makes regular onsite visits and runs through predetermined checks to ensure your systems are operating at their expected level. These checks are customized to match your company's computing environment. This visit allows us to catch potential or stop minor problems before they impact the organization.

Our Proactive Maintenance Visit Checklist Includes:

Operating Systems, Applications Data & System Backup

• Check for latest updates and patches
• Check for application & system errors
• Ensure proper services are running
• Perform spyware/malware cleanup

File & Disk System

• Check hard disks for errors and file fragmentation
• Monitor disk space & cleanup
• Check RAID array status

Data & System Backup

• Check logs to ensure successful backup activity
• Check schedule to insure all jobs are scheduled and configured
• Clean tape drive unit

Security

• Check anti-virus system is operational & signatures are up-to-date
• Check logs for virus detection and other activity
• Ensure compliance with all security regulations
• Ensure proper battery backup and power surge conditions
• Maintain disaster recovery components
• Monitor security logs

TEI Biosciences
"As a company that has both in-house staff and nearly as many remote users nation-wide, partnering with the Boston HelpDesk as allowed us to provide better services and support over more coverage hours to our entire employee base making them more productive. When you combine the ability to manage cash flow with the very high ROI and the ability to leverage specific expertise, the Boston HelpDesk is simply put an essential service in managing and growing our business."

Mark D. Richardson, Senior Manager of Operations,
TEI Biosciences Inc.