Boston Help Desk

Name:

Email:

Phone:

Question:

Onsite Support

Desktop Support

Boston HelpDesk Desktop Support staff have the skills needed to successfully configure and troubleshoot desktop environments that run on the Windows operating system. Through careful hiring practices and internal training we ensure our staffs have the right capabilities for the required Desktop Support tasks. All of our Desktop Support staff possesses advanced training such as Microsoft Certified Desktop Support Technician (MCDST) and CompTIA A+ Certifications to validate their skill set.

Boston HelpDesk Desktop Support staff are available to provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals, and to attend to such Desktop Support duties as is necessary to insure day-to-day end-user system functionality, from basic system installation support up to and including basic diagnosis of desktop problems and routine administration of desktop applications.

Your end users need to stay productive. Your technology needs to be always on. When desktops are slow and crashing, when users can’t access the programs and information they need, your business suffers.

Boston HelpDesk Desktop Support means managed desktop systems through build out, implementation, and ongoing maintenance of the desktop environment. Desktop Support includes but is not limited to the following:

• PC and hardware installations
• Printer troubleshooting and repair
• Basic network connectivity troubleshooting
• Software installations
• Virus and Spyware removal
• OS installations and configuration
• MS Office installations and support
• Service pack updates
• Outlook email configuration
• Data transfer for new PC's
• Helpdesk call logging for all incoming calls
• Training end users on software and hardware
• Installation/upgrading and configuration
• Advanced troubleshooting and support for Blackberry and PDAs
• Advanced troubleshooting and support for VPN & Dial-up
• Advanced troubleshooting and support for file and print services
• Assists in special projects which may include installations of new equipment and testing applications

PureTech Ventures
"Since 2002, Boston HelpDesk has served as a vital partner in developing and maintaining our network and systems infrastructure. Boston HelpDesk has helped us grow and succeed by allowing our organization to focus on developing our business and not focus on our IT issues. The remote monitoring and proactive 'behind the scenes' work have prevented major problems from ever occurring and their communication and service have consistently exceeded expectations. We strongly recommend them to all of our portfolio companies."

Dan Goddard, Manager of Operations and Finance,
PureTech Ventures