Boston Help Desk

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Onsite Support

Desktop Support

Boston HelpDesk Desktop Support staff have the skills needed to successfully configure and troubleshoot desktop environments that run on the Windows operating system. Through careful hiring practices and internal training we ensure our staffs have the right capabilities for the required Desktop Support tasks. All of our Desktop Support staff possesses advanced training such as Microsoft Certified Desktop Support Technician (MCDST) and CompTIA A+ Certifications to validate their skill set.

Boston HelpDesk Desktop Support staff are available to provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals, and to attend to such Desktop Support duties as is necessary to insure day-to-day end-user system functionality, from basic system installation support up to and including basic diagnosis of desktop problems and routine administration of desktop applications.

Your end users need to stay productive. Your technology needs to be always on. When desktops are slow and crashing, when users can’t access the programs and information they need, your business suffers.

Boston HelpDesk Desktop Support means managed desktop systems through build out, implementation, and ongoing maintenance of the desktop environment. Desktop Support includes but is not limited to the following:

• PC and hardware installations
• Printer troubleshooting and repair
• Basic network connectivity troubleshooting
• Software installations
• Virus and Spyware removal
• OS installations and configuration
• MS Office installations and support
• Service pack updates
• Outlook email configuration
• Data transfer for new PC's
• Helpdesk call logging for all incoming calls
• Training end users on software and hardware
• Installation/upgrading and configuration
• Advanced troubleshooting and support for Blackberry and PDAs
• Advanced troubleshooting and support for VPN & Dial-up
• Advanced troubleshooting and support for file and print services
• Assists in special projects which may include installations of new equipment and testing applications

Schwartz/Silver Architects
"Our service contract with BHD includes regular workstation audits and updates, as well as remote access services. Having the technicians directly connect to our workstations or servers for diagnostics has been incredibly efficient and results in a high standard of service. We expect a lot from Boston HelpDesk, and they really do deliver."

Kat Monaghan, Marketing Coordinator and IT Liaison,
Schwartz/Silver Architects