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Onsite Support
Overview
We're there when you need us!
With the full backing of our Service Desk behind them, our team of onsite desktop specialists and network engineers are dedicated to serving you, where you need us and when you need us. Boston HelpDesk is a Microsoft Gold Certified Partner and maintains a diverse staff of network analysts, engineers and consultants, who remain current on desktop and network operating systems, database and messaging applications, network technologies, ip telephony systems and enterprise security practices.
Whether providing desktop support, network support, preventative maintenance or implementing network infrastructure, our support staff works as one team to be your IT support partner. Using our Service Desk as a central point of collaboration, our onsite support staff gains knowledge of your company's business needs and IT infrastructure and feeds that information to our Service Desk. This approach allows us to continually build our knowledge base as we work together, providing continuity to your IT support experience with us. And we are onsite in less than four hours for a high priority incident!
Scope of Hardware & Software Supported |
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Operating Systems
Server Applications/Utilities
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Office Applications
Server Applications
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Technology Infrastructure
Peripherals
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Scope of Support Services |
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Operating Systems
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Office Applications
Server Applications
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Utility Applications
Hardware
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Learn more about the Onsite Support
Boston Latin School Association
"The important thing to know about Boston HelpDesk is they prevent computer problems before they occur. I selected Boston HelpDesk over another vendor to eliminate recurring server problems that could not be fixed and with the Boston HelpDesk the problems stopped. I recommend Boston HelpDesk to anyone considering IT outsourcing because the price and quality of the service is superior to their competition."
Jim Gard, Vice President of Finance and Operations,
Boston Latin School Association
Boston HelpDesk 803 Summer Street, Boston, MA 02127 617.848.9393 info@bostonhelpdesk.com