Boston Help Desk

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Network Support

You have a HelpDesk or desktop support person, or your end users aren't too needy, but you need the safety net of a team of network engineers looking after your network!

You need the Boston HelpDesk Network Support solution!

The Boston HelpDesk's Network Support plan is designed for businesses that require monitoring, troubleshooting, management and maintenance of server and network related equipment.

Our team of network engineers provide remote network administration as well a problem resolution for your company's network. Data backups, email administration, management of security infrastructure, network printing and user account management are all covered. And if you need additional services, we are always available to supplement existing staff.

Boston HelpDesk Network Support plan can be customized to include any of the following services for a predictable monthly fee:

Remote Resolution

• Administrative support for network operating system and applications
• Problem resolution of network and server related issues

Remote Monitoring

• Availability of server and network devices
• Ensure proper services are operational
• Ensure data backups are operational
• Ensure virus signature versions are up-to-date
• Monitor for application, system & security errors
• Monitor server health: CPU, disk space, memory, network

Remote Management

• Critical updates and patch management for server operating system and applications
• Firmware updates and renewal for hardware
• Network security software management (firewall, anti-virus, spyware)
• Network lifecycle management
• Network asset management
• Server imaging and disaster recovery
• Automated server backup

Onsite support included or available for hourly fee

Schwartz/Silver Architects
"Our service contract with BHD includes regular workstation audits and updates, as well as remote access services. Having the technicians directly connect to our workstations or servers for diagnostics has been incredibly efficient and results in a high standard of service. We expect a lot from Boston HelpDesk, and they really do deliver."

Kat Monaghan, Marketing Coordinator and IT Liaison,
Schwartz/Silver Architects