Boston Help Desk

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Solutions

Enterprise Support

You want it all!

Desktop Support, Network Support, remote and onsite, whenever you need it! Our Enterprise Support solution provides Service Desk support for your end users, remote network administration for your servers and network equipment, remote management and monitoring of your entire network as well as onsite support with less than four hour response time for priority incidents. Now you have your own first-class IT department.

Remote Resolution

• Unlimited remote assistance for network, server and end user support
• 24x7x365 priority 1 on-call support (outside of Service Desk hours)
• Remote resolution: diagnosis, repair and troubleshooting of network, server and end user IT problems

Remote Monitoring

• Availability of server and network devices
• Ensure proper services are operational
• Ensure data backups are operational
• Ensure virus signature versions are up-to-date
• Monitor for application, system & security errors
• Monitor server health: CPU, disk space, memory, network

Remote Management

• Critical updates and patch management for server operating system and applications
• Firmware updates and renewal for hardware
• Network security software management (firewall, anti-virus, spyware)
• Network lifecycle management
• Network asset management
• Enterprise security software management (firewall, anti-virus, spyware)
• Enterprise IT asset and lifecycle management
• Enterprise IT imaging / deployment
• Automated server and PC backup / disaster recovery services

Onsite support included or available for an hourly fee

Schwartz/Silver Architects
"For day-to-day support, the BHD team is terrific. The Service Desk and on-site techs have always been accessible. As one would expect in 10-years, we have encountered a few difficult and tenacious problems. The technicians have done additional research where appropriate, and escalated the call to Albert or John when necessary. I cannot recall an instance where a problem was unresolved."

Kat Monaghan, Marketing Coordinator and IT Liaison,
Schwartz/Silver Architects