Boston Help Desk

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Solutions

Desktop Support

You have network administration resources; you just need reliable help for your end users!

You need the Boston HelpDesk Desktop Support solution!

Perhaps your network administrator is bogged down supporting end users, remote users, fielding HelpDesk calls, setting up PCs and your network administration is suffering. We can help! Our Desktop Support staff can supplement your network administrator or administration team by providing our Service Desk support for your company resulting in immediate response for end users in need of support as well as a single point of contact for incident tracking, problem resolution and collaboration with you network administration team. Ask us about our Desktop Support solution.

Boston HelpDesk's Desktop Support plan can be customized to include any of the following services for a predictable monthly fee:

• Unlimited remote assistance for end users
• 24x7x365 priority 1 on-call support (outside of Service Desk hours)
• Remote resolution: Diagnosis, repair and troubleshooting of end user IT problems
• PC security software management (firewall, anti-virus, spyware)
• PC lifecycle management
• PC asset management
• PC imaging / deployment
• Automated PC backup
• Onsite support

Onsite support included or available for hourly fee

Schwartz/Silver Architects
"John Silveri and Albert Najimy have been personally involved since day one. They have helped us implement system wide upgrades, expand our network, and transition from a model of purchased workstations to a lease-rotation which ensures current technology within our budget. Albert and John have always been available to answer questions on current trends in technology, and to assist with equipment or software recommendations. They are my "go-to guys" and act as an excellent bridge between the A/E and IT industries."

Kat Monaghan, Marketing Coordinator and IT Liaison,
Schwartz/Silver Architects