Boston Help Desk

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Services

Overview

The Boston HelpDesk is complete Information Technology support for the small to mid size business. We have developed an exceptional proactive approach to IT support. We don’t simply react to your information technology problems as they occur; we continually look after your systems, frequently preventing problems before they cause damage to your business.

By partnering with our clients, we are able to provide them with complete IT support including remote assistance through our Service Desk, real-time system monitoring, regular proactive maintenance, and on-site desktop and network support. Our focus is on developing long term relationships with our clients where we minimize costly downtime and provide a means to grow their business by making sure their network, email and critical data are available when they need it.

Whether you have ten users working in a simple small business environment or several hundred users and a complex computer network, your technology is essential to your business. We understand this and we know that when you succeed, we succeed.

The advantages of utilizing the support services of Boston HelpDesk for ongoing support are:

• Access to a diverse IT staff with broad experience and in-depth technical knowledge
• Proactive support through our systems monitoring and regular maintenance visits
• Immediate response and resolution from our Service Desk staff
• Timely on-site support backed by service level agreement
• Our partnership approach - we work for and with you, as an extension of your organization
• Reasonable and predictable costs based upon flat monthly fee for service.

These features, and our teamwork approach, have differentiated Boston HelpDesk as the premier support solution for small and mid-sized companies. Boston HelpDesk offers our clients the service of a fully staffed, professional IT department for a fraction of the cost.

The Boston HelpDesk service features a team of expert HelpDesk analysts and engineers who become intimately familiar with our clients, our clients business, and our clients technology.

• Unlimited Service Desk support for all end users
• 24x7x365 On-call support (outside of Service Desk hours)
• Remote Maintenance: fixes, patches & updates to client computers, network servers & network devices
• Remote Monitoring: alerts & warnings - antivirus, data backup, power/surge, windows event log errors, disk space, CPU and memory utilization, network traffic utilization
• Remote Resolution: diagnosis, repair and troubleshooting of WAN/LAN & end user IT issues using remote control technologies
• Access to a diverse team of highly trained and specialized IT professionals
• Fixed hourly rate for all onsite technical support and strategic consulting

Boston HelpDesk Service Model

Learn more about our Services

Schwartz/Silver Architects
"Our service contract with BHD includes regular workstation audits and updates, as well as remote access services. Having the technicians directly connect to our workstations or servers for diagnostics has been incredibly efficient and results in a high standard of service. We expect a lot from Boston HelpDesk, and they really do deliver."

Kat Monaghan, Marketing Coordinator and IT Liaison,
Schwartz/Silver Architects