Boston Help Desk

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Service Desk

Remote Systems Monitoring

Someone to look after you! Monitoring your Servers & Network

Boston HelpDesk remote monitoring enables our service desk staff to monitor critical events in real time via the use of our internally developed monitoring process. This process is built upon a robust software platform combined with rigorous internal techniques that allow us to capture vast amounts of data and filter critical information...

The table below lists our current standard alerts and warnings:

How Boston HelpDesk Remote Monitoring Works

Remote Monitoring: Alerts & Warnings

Alerts	Warnings
Availability	Alerts when a device or application is down
Anti Virus	Alerts when a virus is found on the network
Data Backup	Alerts when jobs fail, incomplete or cancelled
Disk Space	Alerts when disk capacity is 10% or less
CPU Utilization	Alerts when a CPU is at 80% utilization
Memory Utilization	Alerts when memory is at 80% utilization
Network Traffic	Alerts when network packets are at 55%
Power & Surge	Alerts when power events occur
Security Logs	Alerts when security breaches are suspected
Event Logs	Alerts to any critical event in Windows log
Services	Alerts and restarts failed server services

 

Internal and External Availability Monitoring

Internal monitoring of our clients network is made possible by our "HelpBox". The "HelpBox" is installed on every monitored network and makes possible the internal portion of our monitoring strategy. The “HelpBox” checks the availability of devices and insures that devices and applications are responding properly.

External monitoring is conducted from our three external monitoring locations - Boston, MA, Worcester, MA and Providence, RI. External monitoring continually checks the availability of our client’s critical network resources from the network perimeter.

Boston HelpDesk Support Desk monitors the following events in real time:

• Internet connectivity
• Availability of email
• Availability of web services
• Availability of database applications
• File and print services

TEI Biosciences
"As a company that has both in-house staff and nearly as many remote users nation-wide, partnering with the Boston HelpDesk as allowed us to provide better services and support over more coverage hours to our entire employee base making them more productive. When you combine the ability to manage cash flow with the very high ROI and the ability to leverage specific expertise, the Boston HelpDesk is simply put an essential service in managing and growing our business."

Mark D. Richardson, Senior Manager of Operations,
TEI Biosciences Inc.