Boston Help Desk

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Service Desk

Remote Management

We’ll handle IT...from here!

Boston HelpDesk remote systems management means our staff is proactively administering your network by using automated and manual processes to promote a secure and reliable network.

Boston HelpDesk remote system management provides a level of stability and reliability to system administration that is lacking when other IT resources become overburdened.

The Boston HelpDesk remote management team provides remote maintenance of our clients' networks. Our use of secure advanced remote management tools allows our staff to access servers, desktops and other network devices for routine system maintenance. Our remote management capabilities allow us to remotely perform administrative tasks such as:

• Centrally manage anti-virus/anti-spyware/anti-spam defenses
• Automated disk maintenance
• Application and system software patching
• Data backup and recovery management
• Manage policy on network equipment (firewalls, routers, switches, wireless)
• Management of users, groups, shares, domain computers
• Management of services, devices, events,
• Files and print management
• Installation of software patches and maintenance releases
• Event log monitoring
• Reporting including system management activities, problems and corrective actions
• Disk space management including configuring disk partitions and monitoring disk usage
• Router, firewall and switch management

Reporting

The Boston HelpDesk provides several regular reports to keep you informed on the health and status of your network systems and the activity of your end users. These reports are available to our clients through a secure online portal site. These reports include:

Proactive maintenance visit	Results of the regular proactive maintenance visit with recommendations / actions taken.
Monthly open work orders	A summary report of all work orders opened for the past month and a status of their resolution.
Monthly onsite service report	A detailed report documenting all work done for any on site visits that month.
Quarterly audit report	A detailed report of all workstations and servers in your organization that are covered by Boston HelpDesk

Boston HelpDesk Remote Management

"Since 2002, Boston HelpDesk has served as a vital partner in developing and maintaining our network and systems infrastructure. Boston HelpDesk has helped us grow and succeed by allowing our organization to focus on developing our business and not focus on our IT issues. The remote monitoring and proactive 'behind the scenes' work have prevented major problems from ever occurring and their communication and service have consistently exceeded expectations. We strongly recommend them to all of our portfolio companies."

Assistant Manager of Operations and Finance,
PureTech Ventures