Boston Help Desk

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Service Desk

Overview

The problem stops here!

The heart of our Boston HelpDesk support service is our Service Desk. Our Service Desk is the single point of contact for end-users that require daily assistance.

The Boston HelpDesk Service Desk is the focal point for reporting, tracking and resolving all incidents and managing all service requests for our end user community.

The power of our Service Desk means your organization can have an expert team of IT professionals working together with you. Together, we will:

• Support your end users
• Manage your technology resources
• Proactively plan your IT strategy and lifecycle
• Capture valuable data about your organization's use of technology
• Provide reporting to support decision making for your organization

Our Service Desk Features

• Unlimited remote assistance for end users
• 24x7x365 priority 1 on-call support (outside of Service Desk hours)
• Remote network management
• Remote network monitoring

Learn more about the Service Desk

"Since 2002, Boston HelpDesk has served as a vital partner in developing and maintaining our network and systems infrastructure. Boston HelpDesk has helped us grow and succeed by allowing our organization to focus on developing our business and not focus on our IT issues. The remote monitoring and proactive 'behind the scenes' work have prevented major problems from ever occurring and their communication and service have consistently exceeded expectations. We strongly recommend them to all of our portfolio companies."

Assistant Manager of Operations and Finance,
PureTech Ventures