Boston Help Desk

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Service Desk

Overview

The problem stops here!

The heart of our Boston HelpDesk support service is our Service Desk. Our Service Desk is the single point of contact for end-users that require daily assistance.

The Boston HelpDesk Service Desk is the focal point for reporting, tracking and resolving all incidents and managing all service requests for our end user community.

The power of our Service Desk means your organization can have an expert team of IT professionals working together with you. Together, we will:

• Support your end users
• Manage your technology resources
• Proactively plan your IT strategy and lifecycle
• Capture valuable data about your organization's use of technology
• Provide reporting to support decision making for your organization

Our Service Desk Features

• Unlimited remote assistance for end users
• 24x7x365 priority 1 on-call support (outside of Service Desk hours)
• Remote network management
• Remote network monitoring

Learn more about the Service Desk

Schwartz/Silver Architects
"John Silveri and Albert Najimy have been personally involved since day one. They have helped us implement system wide upgrades, expand our network, and transition from a model of purchased workstations to a lease-rotation which ensures current technology within our budget. Albert and John have always been available to answer questions on current trends in technology, and to assist with equipment or software recommendations. They are my "go-to guys" and act as an excellent bridge between the A/E and IT industries."

Kat Monaghan, Marketing Coordinator and IT Liaison,
Schwartz/Silver Architects