Boston Help Desk

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Service Desk

Overview

The problem stops here!

The heart of our Boston HelpDesk support service is our Service Desk. Our Service Desk is the single point of contact for end-users that require daily assistance.

The Boston HelpDesk Service Desk is the focal point for reporting, tracking and resolving all incidents and managing all service requests for our end user community.

The power of our Service Desk means your organization can have an expert team of IT professionals working together with you. Together, we will:

• Support your end users
• Manage your technology resources
• Proactively plan your IT strategy and lifecycle
• Capture valuable data about your organization's use of technology
• Provide reporting to support decision making for your organization

Our Service Desk Features

• Unlimited remote assistance for end users
• 24x7x365 priority 1 on-call support (outside of Service Desk hours)
• Remote network management
• Remote network monitoring

Learn more about the Service Desk

Vaughn + Associates
"What I'd like to say about Boston HelpDesk is that I found them at the height of real anxiety. I was running around like a maniac singing a song about Hating Computers and really HATING (IT) People!! We moved into our New Office space on April Fools Day almost three years ago, that day was rainy and cold moving was a real Pain. And everything that could go wrong DID! We needed to find someone quick. We interviewed several companies. (I was not going to have the same thing happen again with inexperienced computer consultants. Then what to my wondering eyes should appear but Albert and John out of the clear. It has been wonderful working with their Team I'm not saying we still don't have weird things happen with computers sometimes but Boston HelpDesk has always come to our rescue. Its been a great match for Vaughn."

Kate M. Colasanti,
Vaughn + Associates, P.C.