Boston Help Desk

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Service Desk

Overview

The problem stops here!

The heart of our Boston HelpDesk support service is our Service Desk. Our Service Desk is the single point of contact for end-users that require daily assistance.

The Boston HelpDesk Service Desk is the focal point for reporting, tracking and resolving all incidents and managing all service requests for our end user community.

The power of our Service Desk means your organization can have an expert team of IT professionals working together with you. Together, we will:

• Support your end users
• Manage your technology resources
• Proactively plan your IT strategy and lifecycle
• Capture valuable data about your organization's use of technology
• Provide reporting to support decision making for your organization

Our Service Desk Features

• Unlimited remote assistance for end users
• 24x7x365 priority 1 on-call support (outside of Service Desk hours)
• Remote network management
• Remote network monitoring

Learn more about the Service Desk

Schwartz/Silver Architects
"For day-to-day support, the BHD team is terrific. The Service Desk and on-site techs have always been accessible. As one would expect in 10-years, we have encountered a few difficult and tenacious problems. The technicians have done additional research where appropriate, and escalated the call to Albert or John when necessary. I cannot recall an instance where a problem was unresolved."

Kat Monaghan, Marketing Coordinator and IT Liaison,
Schwartz/Silver Architects