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Consulting

IT Assessment

Technology Assessment, Planning, and Deployment

Our IT consulting staff can help you plan and deploy your technology infrastructure and help you lead your business to where you want it to go, regardless of the state of your current technology. If you are considering implementing new technology, our network assessment is an excellent place to start.

Our consultants document critical components of your network and compile a report along with recommendations. The initial assessment is designed to be the starting point of the support engagement where we help businesses understand their current network infrastructure and formulate a strategy and plan to allow you to get the most out of you IT investment.

The IT assessment report will be customized according to each client’s needs. Our standard report outline is as follows:

• Network conditions: physical setting, environment
• Security: antivirus, data backup, remote access, disaster-recovery, NOS, firewall
• Logical network: directory, network and print services, standards & licensing
• Physical network: topology, performance, hardware, power/surge, applications

Deliverables

The IT assessment consists of 1-3 days of onsite data collection by our consultants followed by a detailed report of our findings with specific recommendations. The report will include detailed network documentation, IT inventory report, an assessment scorecard and detailed reporting that focuses on the following areas:

Hardware/Software Audit

• Collect hardware specifications for workstations, servers and network equipment
• Collect software inventory for workstations, servers, and network equipment

Physical Network Conditions Assessment

• Organization & labeling of resources
• Theft/vandalism and other damage potential
• Cable and wiring
• Air circulation, temperature & humidity
• Dust & debris/water damage potential

Security Assessment

• Antivirus systems protection
• Data backup systems
• Network operating system security
• Disaster-recovery practices
• Firewall protection
• Exposure to blended threats

Logical Network Assessment

• Domain and directory organization
• Network organization and optimization
• Data & file system organization
• Network services and standards

Physical Network Assessment

• Network topology
• Network/systems performance
• Client & server specifications
• Power & surge protection
• Applications review

Boston Latin School Association
"The important thing to know about Boston HelpDesk is they prevent computer problems before they occur. I selected Boston HelpDesk over another vendor to eliminate recurring server problems that could not be fixed and with the Boston HelpDesk the problems stopped. I recommend Boston HelpDesk to anyone considering IT outsourcing because the price and quality of the service is superior to their competition."

Jim Gard, Vice President of Finance and Operations,
Boston Latin School Association