Boston Help Desk

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Consulting

IT Assessment

Technology Assessment, Planning, and Deployment

Our IT consulting staff can help you plan and deploy your technology infrastructure and help you lead your business to where you want it to go, regardless of the state of your current technology. If you are considering implementing new technology, our network assessment is an excellent place to start.

Our consultants document critical components of your network and compile a report along with recommendations. The initial assessment is designed to be the starting point of the support engagement where we help businesses understand their current network infrastructure and formulate a strategy and plan to allow you to get the most out of you IT investment.

The IT assessment report will be customized according to each client’s needs. Our standard report outline is as follows:

• Network conditions: physical setting, environment
• Security: antivirus, data backup, remote access, disaster-recovery, NOS, firewall
• Logical network: directory, network and print services, standards & licensing
• Physical network: topology, performance, hardware, power/surge, applications

Deliverables

The IT assessment consists of 1-3 days of onsite data collection by our consultants followed by a detailed report of our findings with specific recommendations. The report will include detailed network documentation, IT inventory report, an assessment scorecard and detailed reporting that focuses on the following areas:

Hardware/Software Audit

• Collect hardware specifications for workstations, servers and network equipment
• Collect software inventory for workstations, servers, and network equipment

Physical Network Conditions Assessment

• Organization & labeling of resources
• Theft/vandalism and other damage potential
• Cable and wiring
• Air circulation, temperature & humidity
• Dust & debris/water damage potential

Security Assessment

• Antivirus systems protection
• Data backup systems
• Network operating system security
• Disaster-recovery practices
• Firewall protection
• Exposure to blended threats

Logical Network Assessment

• Domain and directory organization
• Network organization and optimization
• Data & file system organization
• Network services and standards

Physical Network Assessment

• Network topology
• Network/systems performance
• Client & server specifications
• Power & surge protection
• Applications review

TEI Biosciences
"As a company that has both in-house staff and nearly as many remote users nation-wide, partnering with the Boston HelpDesk as allowed us to provide better services and support over more coverage hours to our entire employee base making them more productive. When you combine the ability to manage cash flow with the very high ROI and the ability to leverage specific expertise, the Boston HelpDesk is simply put an essential service in managing and growing our business."

Mark D. Richardson, Senior Manager of Operations,
TEI Biosciences Inc.