Boston Help Desk

Archive for February, 2010


Problems opening an attachment in Outlook

Monday, February 1st, 2010

“Can’t create file. Right-click the folder you want to create the file in, and then click properties on the shortcut menu to check your permissions to the folder”.

If you have ever encountered the following error when opening or trying to save an attachment in Outlook the problem most likely occurs because the Outlook temporary folder is full. The error seems to point to permissions as being the cause for the issue but 9 times out of 10 cleaning out the folder and closing out and reopening Outlook will resolve the issue. Attachments opened in Outlook are saved as a copy to the OLK folder under Temporary Internet Files. Finding this folder is not so easy so here are some instructions on how to find this folder in order to clear it out.

1.       Navigate to Start, then Run and type in regedit

2.       Depending on the version of Outlook you have the folder location will be under the following key:

Outlook 2002/XP HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security

Outlook 2003 HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

Outlook 2007 HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security

3.       Open the registry key from the previous step and copy the path, the folder location will look similar to the following path C:\Documents and Settings\username\Local Settings\Temporary Internet Files\OLKxxx

4.       Open up My Computer and paste the copied path into the address bar and press enter

5.       Once the folder opens up you can now delete all files located within this folder

6.       If you have Outlook open close out and reopen it and now you should be able the attachment.

 

Force Outlook 2003/2007 to use Unicode Mode

Monday, February 1st, 2010

Non Unicode mode limits the PST/OST size to 2GB.

By default Outlook 2003/Outlook 2007 creates PST/OST files in Unicode mode. But if files are created in non unicode mode, quick way to fix this is to change the registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook subkey.

Add a new string registry value: NewPSTFormat and set it to 2.

NewPSTFormat can have the following values:

Prefer Unicode PST: 0 (default)

Prefer ANSI PST: 1

Enforce Unicode PST: 2

Enforce ANSI PST: 3

Setting the value to 2 will force all new OST/PST files to use the Unicode format.

This will not change the current PST/OST files but will impact the new ones that are created.

Issues encountered during a recent upgrade of Standard version of Exchange 2003 to Enterprise version of Exchange 2003

Monday, February 1st, 2010

1) Version was still showing as Standard after doing the Upgrade and there was a message about Messaging and Collaboration Services not being upgraded. Also, event ID 1002 is seen in the event log.

Event ID: 1002

Source: MSExchange Setup

Category: Microsoft Exchange Setup

Exchange Server component Microsoft Exchange Messaging and Collaboration Services failed. Error: 0xc107041d - The service did not respond to the start or control request in a timely fashion. (EXIFS)

To fix this issue, rename the files: exifs.sys and exifssmsg.dll from the C:\Windows\System32\Drivers folder. Then run the installer again.

 

2) There was an error with regards to msxml3:

Error messages below were in the Exchange 2003 setup log.

 

[20:49:41] Calling MSXML installer with command line: “msiexec /i msxml3.msi /q reboot=”ReallySuppress”"

[20:49:41] Process created … waiting (-1) [20:49:42] Process has exited with 0×000643 [20:49:32] The command

msiexec /i msxml3.msi /q reboot=”ReallySuppress”

failed, returning error code 1603 (Fatal error during installation.). — ID:31136 — ScCreateProcess (f:\tisp2\admin\src\libs\exsetup\hiddenw1.cxx:1821)

Error code 0XC0070643 (1603): Fatal error during installation.

 

To fix the issue:

1) Download a copy of latest MSXML 3 from Microsoft download site.

2) Copy the file to Exchsrvr\Bin folder and rename the existing one to msxml3.msi.old

3) Then click on Retry on the Exchange upgrade screen.

Also, after installing Exchange 2003 SP2 again make sure to delete the ‘Database Size Limit in GB Registry key’ and remount the exchange store for new store limits to take effect.



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