Boston Help Desk

“Can’t create file. Right-click the folder you want to create the file in, and then click properties on the shortcut menu to check your permissions to the folder”.

If you have ever encountered the following error when opening or trying to save an attachment in Outlook the problem most likely occurs because the Outlook temporary folder is full. The error seems to point to permissions as being the cause for the issue but 9 times out of 10 cleaning out the folder and closing out and reopening Outlook will resolve the issue. Attachments opened in Outlook are saved as a copy to the OLK folder under Temporary Internet Files. Finding this folder is not so easy so here are some instructions on how to find this folder in order to clear it out.

1.       Navigate to Start, then Run and type in regedit

2.       Depending on the version of Outlook you have the folder location will be under the following key:

Outlook 2002/XP HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security

Outlook 2003 HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

Outlook 2007 HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security

3.       Open the registry key from the previous step and copy the path, the folder location will look similar to the following path C:\Documents and Settings\username\Local Settings\Temporary Internet Files\OLKxxx

4.       Open up My Computer and paste the copied path into the address bar and press enter

5.       Once the folder opens up you can now delete all files located within this folder

6.       If you have Outlook open close out and reopen it and now you should be able the attachment.

Non Unicode mode limits the PST/OST size to 2GB.

By default Outlook 2003/Outlook 2007 creates PST/OST files in Unicode mode. But if files are created in non unicode mode, quick way to fix this is to change the registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook subkey.

Add a new string registry value: NewPSTFormat and set it to 2.

NewPSTFormat can have the following values:

Prefer Unicode PST: 0 (default)

Prefer ANSI PST: 1

Enforce Unicode PST: 2

Enforce ANSI PST: 3

Setting the value to 2 will force all new OST/PST files to use the Unicode format.

This will not change the current PST/OST files but will impact the new ones that are created.

1) Version was still showing as Standard after doing the Upgrade and there was a message about Messaging and Collaboration Services not being upgraded. Also, event ID 1002 is seen in the event log.

Event ID: 1002

Source: MSExchange Setup

Category: Microsoft Exchange Setup

Exchange Server component Microsoft Exchange Messaging and Collaboration Services failed. Error: 0xc107041d - The service did not respond to the start or control request in a timely fashion. (EXIFS)

To fix this issue, rename the files: exifs.sys and exifssmsg.dll from the C:\Windows\System32\Drivers folder. Then run the installer again.

2) There was an error with regards to msxml3:

Error messages below were in the Exchange 2003 setup log.

[20:49:41] Calling MSXML installer with command line: “msiexec /i msxml3.msi /q reboot=”ReallySuppress”"

[20:49:41] Process created … waiting (-1) [20:49:42] Process has exited with 0×000643 [20:49:32] The command

msiexec /i msxml3.msi /q reboot=”ReallySuppress”

failed, returning error code 1603 (Fatal error during installation.). — ID:31136 — ScCreateProcess (f:\tisp2\admin\src\libs\exsetup\hiddenw1.cxx:1821)

Error code 0XC0070643 (1603): Fatal error during installation.

To fix the issue:

1) Download a copy of latest MSXML 3 from Microsoft download site.

2) Copy the file to Exchsrvr\Bin folder and rename the existing one to msxml3.msi.old

3) Then click on Retry on the Exchange upgrade screen.

Also, after installing Exchange 2003 SP2 again make sure to delete the ‘Database Size Limit in GB Registry key’ and remount the exchange store for new store limits to take effect.

If your CA ITM console is  installed on a Server, you can access the console without having to log into that server.  Just point your web browser to: https://<servername>:6688/ and you will be directed to the ITM console login screen.  Hope you find this helpful

The second generation of Wi-Fi security systems has now been broken as badly as its notoriously insecure predecessor: Japanese researchers say they can crack WPA (Wi-Fi Protected Access), the successor to the old-school WEP, inside of a minute’s time spent eavesdropping on a wireless network.

Details on the mechanics of the attack are set to be announced next month at a computer conference, but it’s tentatively described as taking to “a new level” the previous method by which WPA had been roughly compromised, adapting previously theoretical holes in the WPA system and turning them into practical attack techniques.

The previous method of attacking WPA devices took up to 15 minutes to be successful, and didn’t always work. The new method is said to work on far more devices and, obviously, much more quickly. However, as with the old attack, the new one only works on WPA devices that use the TKIP (Temporal Key Integrity Protocol) algorithm, which is a setting in your router and device setup.

WPA devices that use the newer AES (Advanced Encryption Standard) algorithm, plus devices that use WPA2 — the third generation of wireless security standards — are still safe for now.

However, this does mean that it won’t be long before this attack technique trickles out into software that malicious hackers can use to invade WPA networks. With access to your wireless network, a hacker can potentially eavesdrop on any traffic sent, access shared folders on computers attached to the network, and of course send and receive data (like illegal file sharing or even child pornography) which could then be blamed on you.

To protect yourself, upgrade the security settings on your devices to WPA2 if they all support the standard. Alternately, you can upgrade any WPA device from TKIP security to AES. Check in your router administration console and on your computer for and where how to do this.

http://tech.yahoo.com/blogs/null/147906

 http://www.confickerworkinggroup.org/infection_test/cfeyechart.html

This chart will indicate if there is a potential Conficker virus on your desktop or notebook PC.
There is a key at the bottom of the chart to help determine this.

We came across this simple command line utility you can run to automatically backup a clients Blackberry Enterprise Server database when using MSDE. Hope this is helpful.

“blackberrydbbackup.exe -d BESMgmt -f d:\<backup folder> -E -U <BES Service Account> -P <besadminpassword> “

We put this in a batch file and scheduled it with the Task Scheduler. The utility, blackberrydbbackup.exe, is in the tools folder of the BES install files.

Many users report seeing an unusual antivirus pop-up notification informing them that they have a virus or spyware, and that they should download or run the suggested software in order to remove the threat. The problem we have seen is that these messages are not from their antivirus software. They are actual attacks on their computers.

These popup’s ask the users to install an antivirus program. Clicking this could infect their computer with a virus/malware/spyware, or it could install an incomplete antivirus program, prompting the end user to purchase the full version whenever the program is run. In some cases, these are not even legitimate software packages.

The most common of late and highest threat we have recently encountered is “Antivirus360” – a form of malware which is very difficult to remove. It hijacks Microsoft Internet Explorer to the extent that it becomes unusable for web browsing. If you see “Antivirus360” when opening Internet Explorer, or in the system tray on your task bar in Windows (near the clock), it means you’ve already been infected by it, and need to have it removed.

Removal requires disabling system restore in XP/Vista, and scanning in safe mode. The most effective anti-malware software for removing Antivirus360 at this time appears to be MalwareBytes. Other anti-virus/malware/spyware software packages can also work, free or full versions, but usually in tandem with one another. This is because some parts of the infection are not found by all software, and it takes more than one to thoroughly deal with the threat. One program may find a registry entry, while another may discover a file or directory.

In some cases, an infection can be so stubborn that it is much faster (and more reliable) to simply rebuild the computer from scratch!

We are proud of our 10 years as a Microsoft Partner. Our staff has worked hard over the years to maintain current with their training and certifications and we have been continually challenged by our clients to perform advanced infrastructure upgrades to enhance their business. Both of these count heavily toward Microsoft’s partner level standing.

Below is our recognition letter from Microsoft.

DGT Network Consulting Group / Boston HelpDesk is a Microsoft Gold Certified Partner for Advanced Infrastructure Solutions, which means that they have demonstrated superior levels of successful implementations, capabilities and certification. Microsoft Gold Certified Partners are required to meet rigorous requirements for certification and expertise. DGT has reached the status of Gold Certified Partner for Advanced Infrastructure Solutions by demonstrating increased levels of developer certification, deep real-world experience, and by providing completed customer reference projects that were independently verified by Microsoft.

Allison Watson
Vice President – Partner Sales and Marketing Group
Microsoft Corporation