Boston Help Desk

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About Us

Testimonials

Schwartz/Silver Architects
Boston HelpDesk (BHD) has been our IT/Network Consultant since 1999, and we have been immensely satisfied with their service. They have been flexible and accommodating to our changing needs over the years. We originally chose BHD over other IT consulting firms because of their dedication to the A/E industry. With their own engineering backgrounds, they were much more knowledgeable about the technical software used by architects - and the networking, storage, and archiving issues that follow - than other support firms in Boston at that time. We felt they would provide better service to our technical staff, and that has proven true.

John Silveri and Albert Najimy have been personally involved since day one. They have helped us implement system wide upgrades, expand our network, and transition from a model of purchased workstations to a lease-rotation which ensures current technology within our budget. Albert and John have always been available to answer questions on current trends in technology, and to assist with equipment or software recommendations. They are my "go-to guys" and act as an excellent bridge between the A/E and IT industries.

One of our largest projects with BHD was the relocation of our office in 2006. With their assistance and careful planning, we had no loss of productivity due to network issues. Our only downtime was for the couple of hours needed to physically move the equipment. Startup at our new location was incredibly smooth.

For day-to-day support, the BHD team is terrific. The Service Desk and on-site techs have always been accessible. As one would expect in 10 years, we have encountered a few difficult and tenacious problems. The technicians have done additional research where appropriate, and escalated the call to Albert or John when necessary. I cannot recall an instance where a problem was unresolved.

Our service contract with BHD includes regular workstation audits and updates, as well as remote access services. Having the technicians directly connect to our workstations or servers for diagnostics has been incredibly efficient and results in a high standard of service. We expect a lot from Boston HelpDesk, and they really do deliver.

I highly recommend Boston HelpDesk. Please contact me if you need further details.

Kat Monaghan, Marketing Coordinator and IT Liaison
Schwartz/Silver Architects

Boston Latin School Association
The important thing to know about Boston HelpDesk is they prevent computer problems before they occur. I selected Boston HelpDesk over another vendor to eliminate recurring server problems that could not be fixed and with the Boston HelpDesk the problems stopped. I recommend Boston HelpDesk to anyone considering IT outsourcing because the price and quality of the service is superior to their competition.

Jim Gard, Vice President of Finance and Operations
Boston Latin School Association

TEI Biosciences
In today's business climate managing cash flow and maximizing ROI is critical, and the Boston HelpDesk helps me do both. Unlike other similar companies there is no 78 page contract loaded up with hidden fees and 'special' charges. One simple easy to read agreement with one low monthly fee; and my problems become their problems. I know exactly what my outsourcing costs are going to be every month, and my budgets have never been more accurate and expenses as predictable; no more nasty surprises when that 'fixed' bill comes in, or wild fluctuations month to month as with the pay-as-go models.

Thanks to the advanced metrics the Boston HelpDesk uses to calculate their fees I know I'm only paying for the services I'm using, and not an expensive insurance policy. Couple that level of value with regular reports, prompt communication and follow-up on issues, and the expertise available through the Boston HelpDesk's staff of IT professionals and engineers; I always know I'm in control of both my IT systems and costs. I now feel truly confident that whatever is lurking around the corner we can handle it, and do it without breaking the bank.

As a company that has both in-house staff and nearly as many remote users nation-wide, partnering with the Boston HelpDesk as allowed us to provide better services and support over more coverage hours to our entire employee base making them more productive. When you combine the ability to manage cash flow with the very high ROI and the ability to leverage specific expertise, the Boston HelpDesk is, simply put, an essential service in managing and growing our business.

Mark D. Richardson, Senior Manager of Operations
TEI Biosciences Inc.

Vaughn + Associates
What I'd like to say about Boston HelpDesk is that I found them at the height of real anxiety. I was running around like a maniac singing a song about hating computers and really HATING (IT) People!! We moved into our New Office space on April Fools Day almost three years ago, that day was rainy and cold, moving was a real pain. And everything that could go wrong DID! We needed to find someone quick. We interviewed several companies. (I was not going to have the same thing happen again with inexperienced computer consultants). Then what to my wondering eyes should appear but Albert and John out of the clear. It has been wonderful working with their team; I'm not saying we still don't have weird things happen with computers sometimes but Boston HelpDesk has always come to our rescue. It's been a great match for Vaughn.

Kate M. Colasanti
Vaughn + Associates, P.C.

PureTech Ventures
Since 2002, Boston HelpDesk has served as a vital partner in developing and maintaining our network and systems infrastructure. Boston HelpDesk has helped us grow and succeed by allowing our organization to focus on developing our business and not focus on our IT issues. The remote monitoring and proactive 'behind the scenes' work have prevented major problems from ever occurring and their communication and service have consistently exceeded expectations. We strongly recommend them to all of our portfolio companies.

Dan Goddard, Assistant Manager of Operations and Finance
PureTech Ventures

Schwartz/Silver Architects
"One of our largest projects with BHD was the relocation of our office in 2006. With their assistance and careful planning, we had no loss of productivity due to network issues. Our only downtime was for the couple of hours needed to physically move the equipment. Startup at our new location was incredibly smooth."

Kat Monaghan, Marketing Coordinator and IT Liaison,
Schwartz/Silver Architects