Boston Help Desk

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About Us

Benefits

Customers strategically partner with the Boston HelpDesk to manage and maintain their IT systems and support their end users. The benefits of our approach to IT management are to raise the level of IT service while lowering the cost of ownership.

Allowing companies to gain access to technology experts

Network & Desktop Specialists

• Microsoft professionals & engineers
• Cisco CCNA & CCNE certifications
• HP/Compaq, Computer Associates, Symantec, Dell certified

Application Specialists

• Database (SQL & Oracle)
• Messaging and collaboration (Exchange & notes)
• Business resources (CRM, project, portal)

Letting companies focus on their core competencies

Immediate response to network, server and end-user problems

• Service Desk provides real-time response and problem resolution
• Remote access allows technicians to troubleshoot and resolve problems
• Work order escalation ensures response from most qualified staff

Assisting companies to reduce IT costs and improve IT service levels

Mismanaging your IT system can be costly

The costs associated with a company's IT system go far beyond the price of hardware, software and support. Downtime costs money! Even worse, IT systems that aren't properly matched to a business' needs reduce productivity. To avoid these costly situations, companies must look toward a new solution: one like Boston HelpDesk. Our solution is an outsourced IT support service designed for small to mid-sized businesses. It reduces downtime and increases productivity, allowing your IT system to perform as the productivity tool it was created to be. With our expert staff and proactive approach, your total IT cost goes down, while your IT service goes up.

We are complete IT support

By providing a unified IT point of contact to vendors, partners and all end users, our services provide the support that businesses need to maintain a healthy and productive IT system environment. We do this through quick and effective problem resolution, preventative IT maintenance and IT process improvement. If you value your IT system as a core component of your operation and a tool to further your business goals, then Boston HelpDesk is your solution for complete IT support.

You need a proactive IT partner

We play the role of a strategic partner proactively contributing to our clients' IT strategy. Unlike most other network consulting or support firms, Boston HelpDesk can partner with you and integrate into your organization as your "IT Department". Boston HelpDesk works for you and responds to your needs the way you would expect an in-house staff to perform. Our HelpDesk service is also a valuable IT support tool for companies with existing in-house IT personnel.

In this scenario, we can work together with your IT staff and minimize the burden of day-to-day problem resolution, allowing the IT administrators to focus on higher level tasks.

Our solution lowers your cost of IT ownership and raises your level of IT service

Boston HelpDesk service is a cost-effective resource for companies with little or no IT support. For less than the cost to hire IT staff, Boston HelpDesk provides a group of skilled IT professionals with depth a of talent and breadth of experience. We are comparable to hiring your own highly trained and fully staffed IT department, a true extension of your organization.

Schwartz/Silver Architects
"Our service contract with BHD includes regular workstation audits and updates, as well as remote access services. Having the technicians directly connect to our workstations or servers for diagnostics has been incredibly efficient and results in a high standard of service. We expect a lot from Boston HelpDesk, and they really do deliver."

Kat Monaghan, Marketing Coordinator and IT Liaison,
Schwartz/Silver Architects