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Services
Boston HelpDesk is a full service Information Technology Management & Support Solution that provides outsourced Information Technology (IT) services, Helpdesk and Onsite support for small and medium sized businesses. We play the role of a strategy partner proactively contributing to our clients' IT strategy. The foundation of our solution begins with the choice of two tier services. Each service builds upon the previous and offers additional solutions to custom fit your business and IT needs.
Call Center Support
- Unlimited Call Center Support for all end users
- 24x7x365 On-Call Support (outside of call center hours)
- Remote Maintenance: Fixes, Patches & Updates to Client Computers, Network Servers & Network Devices
- Remote Monitoring: Alerts & Warnings - Antivirus, Data Backup, Power/Surge, Windows Event Log Errors, Disk Space, CPU and Memory Utilization, Network Traffic Utilization
- Remote Resolution: Diagnosis, Repair and Troubleshooting of WAN/LAN & End User IT Issues
Onsite Support
- Fixed hourly rate or flat monthly fee for all onsite technical support with 4 hour response time
- Access to a diverse team of highly trained and specialized IT professionals including:
- Network & Desktop Specialists
- Microsoft Professionals & Engineers
- Cisco CCNA & CCNE Certifications
- HP/Compaq, Computer Associates, Symantec, Dell Certified
- Application Specialists
- Database (SQL & Oracle)
- Messaging and Collaboration (Exchange & Notes)
- Business Applications (CRM, Project, Portal)
The Boston HelpDesk offers a flat monthly fee alternative for onsite service for a totally predictable IT support budget. In elimination of the hourly fee for technical support, the Boston HelpDesk manages all onsite time, applying resources to each onsite issue as needed in order to meet our Service Level Agreement with our client.
IT System Assessment and Report
This assessment is performed during the initial engagement and refreshed yearly. Our consultants review critical components of your IT system and produce a comprehensive report with recommendations for improvements. The Assessment covers the following areas:
- Network Security: Antivirus, Data Backup, Remote Access, Disaster-Recovery, NOS, Firewall
- Logical Network Design: Directory, Network and Print Services, Standards & Licensing
- Physical Network Design: Topology, Performance, Hardware, Power/Surge, Applications
Proactive Maintenance Visits with Report
Our technicians visit your site on a regular schedule. The Proactive Maintenance Visits are designed to do the following:
- Catch potential problems before they impact the organization
- Maintain agreed upon operational standards
- Report of recommendations for preventative actions
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