|
Testimonials
On remotely recovering a corrupt document that couldn’t be opened -
“it looks like you guys saved us again, at least all the content we added to the document yesterday are still there. Thank you so much! Now I just have to put the pieces together and reformat it. It saved us lots of time not having to re-write it.”
- Office Manager, 15 person finance company.
On resolving a down internet link for a client with minimal disruption to business-
“I just wanted to let you know how much I appreciate the Boston HelpDesk. What was a simple battery switch on our UPS turned into a much bigger issue when our router was reset last night and we lost our internet connection? Mike was very patient dealing with our ISP to get the configuration and get the router back up and running. He kept me informed on the status throughout the process while he and Matt attempted to resolve the problem remotely. Matt then came onsite to complete the troubleshooting and got us back online. Mike, Matt, and all your people are friendly, knowledgeable, and professional. This is only one example of your team helping us in a crunch. The day-to-day support we receive from the Boston HelpDesk is also highly appreciated. Thanks, guys!”
– Operations Manager, 35 user architectural firm.
On renewing our yearly agreement with a long-time client
“I want to tell you that it’s been great growing with you over the past several years. We’ve doubled in size over that time I and I feel we have a more secure and stable network then we’ve ever had. We feel comfortable doubling in size again with your team managing our technology. I really like the staff you have in place now”
– Principal, 40 person biotech company
On going to a client’s home to set-up remote access for tele-commuting to work
“I want to let you know how great it was to actually be able to save myself a trip into work.. Today I obtained a document I needed from work, made the corrections, emailed it to my colleagues and printed it at home!!!! This is what I always wanted to be able to do. Thanks again”
– Accountant, 45 person architectural firm
Response from a client after 1st month of Boston HelpDesk relationship
”I just wanted to share with you what a great job Lily has been doing in relation to our account. She has been diligently plugging away at the list of items that I presented to you after the assessment and have been making great headway. Looking forward to a great working relationship”
- Director, premier Boston Hotel
|
